Frequently asked questions (FAQ)
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| Q. I forgot the password. What should I do? |
A. It is recommended to specify a hint when you enable boot protection or partition protection. It will help you to remember the password if you happen to forget it. If you do not do it, you can only erase the disk where boot protection is enabled or replace a protected partition with a new one. In this case, the information will be lost. If you forget the password for low-level protection, you will not be able to use the disk.
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Q. I uninstalled the program, but the protection is still enabled.
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A. The protection will not be disabled when the program is uninstalled. Protected disks and partitions do not depend on operating systems or any other factors; they will remain protected until the protection is disabled by the program itself.
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Q. How can I enable low-level protection from Windows?
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A. Low-level protection is available only in the genuine MS DOS mode. Start MS DOS from a CD, floppy or other bootable disk and run the program dppdos.exe.
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Q. If I format the disk, will it disable boot protection?
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A. No.
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Q. What will happen if I enable partition protection for a partition where the operating system is installed?
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A. You will not be able to load this operating system until the protection is disabled.
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Q. I enter my password when I start the system. The system boots successfully but why don't I see the protected partitions?
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A. You have both boot protection and partition protection enabled for some partitions on the disk. To access the protected partitions, you should disable the protection.
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Q. I enabled low-level protection for my hard disk. After I restart my computer, nothing changes. What is the matter?
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A. To enable/disable this type of protection, you may need to turn the power off completely. That depends on your hardware.
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Q. I enabled low-level protection for my only hard disk. Now I cannot boot my computer. How can I start the system? How can I disable the protection?
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A. Old motherboards (i.e. BIOS) do not recognize protected disks during the booting process and therefore do not require a password for access. To start the system, you will have to disable the protection using DPP 4.0 (the MS-DOS mode). To do it, you have the opportunity to boot the computer from other devices (hard disks, floppies, CD-ROM) and have the program on other media.
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